Get help with Quit Sweet
Most questions are answered below. If yours is not, email goes straight to the developer — there is no ticket queue and no chatbot in between.
Get in touch
Three ways to reach us
Each opens a pre-addressed message in your own email app. Nothing is sent until you send it.
Contact support
General questions about using the app, or anything that does not fit the other two.
Email supportSend a suggestion
An idea for a feature or a change. No tracking information is attached to your message.
Send a suggestionReport a problem
Something is broken or behaving unexpectedly. This one opens with a short template.
Report a problem
Your habit records are never attached to a support message automatically. Please do not paste personal notes or exported habit data into an email unless they are genuinely needed to investigate the problem. The privacy policy explains what happens to a support email.
What to include in a problem report
The "Report a problem" button opens an email already containing the questions below. Filling them in usually saves a round trip, because these are the details that decide whether a problem can be reproduced.
Template
App version: Android version: Device model: What happened: Steps to reproduce: 1. 2. 3. --- Please do not include personal notes or exported habit data unless they are genuinely needed to investigate the problem.
None of it is mandatory — send what you can. A description of what happened is more useful than a blank template.
Self-service
Common problems, solved
Worth trying before emailing — these cover the issues that come up most often.
Reminders are not arriving
- Check that the reminder category is switched on in Settings → Reminders. Each category is enabled separately.
- Confirm Android notification permission is granted for Quit Sweet. The reminder screen shows a "Permission needed" notice when it is not.
- Check the time you chose. Reminders fire at the exact time set, and a time that has already passed today will next fire tomorrow.
- Look at your device battery optimisation settings. Aggressive power saving on some Android devices can delay or suppress locally scheduled notifications.
- Make sure Do Not Disturb or a focus mode is not silencing them.
Exporting your data
- Open Settings and choose the export option, then confirm.
- Pick where the copy should go. Android will offer the apps and locations available on your device.
- The export only happens when you ask for it — nothing is exported in the background.
- Once the copy leaves the app, it is handled by whichever app or service you chose, under that provider’s own privacy terms. Choose a destination you trust.
Deleting your information
- Settings includes an option to delete all your data. It asks for confirmation first.
- Clearing the app’s storage in Android settings, or uninstalling the app, also removes local records.
- Deletion is final. Because nothing is stored on a developer server, the developer cannot recover or restore deleted records for you.
- If your device backup includes app data, a restore may bring back an earlier copy. That behaviour is controlled by your Android and Google backup settings.
Changing the theme or reducing motion
- Settings → Appearance offers System, Light and Dark. Changes apply immediately.
- System follows your Android theme, including an automatic day/night schedule if you use one.
- Settings → Preferences has a haptic feedback toggle and a reduced-motion control that can follow Android or be set explicitly.
- Currency for the money-saved estimate is set in the same Preferences section.
General troubleshooting
- Make sure you are on the latest version from Google Play — a fix may already be out.
- Close and reopen the app. If a screen looks wrong, this resolves most display glitches.
- Restart your device if the app will not open at all.
- Check that your device date and time are correct. Streaks and daily check-ins are grouped by your local calendar day, so an incorrect clock affects them.
- Avoid clearing app storage as a troubleshooting step — it deletes your records.